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Professional Development Credit Info - Tutorials - Spring 2012
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Managed IT Services  - a Checklist For Selecting a Service Provider

Managed Services may be just categorized as any element of your business which is outsourced to a third party service provider to manage it. It is typically a two party participation model where the customer outsources a part or an entire function of their company to a service provider. Managed Services are normal in various business areas but Managed IT Services will be the most extensively employed and common form. Managed IT Services helps clients ranging from small to large organizations by offering them high quality IT outsourcing services within a fixed budget.

 Managed Services have emerged as some of the best options for organizations of all sizes who require a 3rd party service provider to control their IT Infrastructure when they don't have enough resources. It will help them in meeting their business requirements economically without cutting their profits. Nevertheless, clients should be very careful in hiring the right IT outsourcing service provider for their IT demands. Customers wanting Managed Services should put some effort into understanding their demands and deciding the means by which the engagement model works.

Mentioned below is a checklist for clients wishing to hire Managed Services:

Abilities: Their capacities become your abilities when you outsource your work to the Managed Services  provider. It becomes your responsibility to confirm the capabilities of the service provider and determine whether it is good enough for your own company conditions.

Services Offered: Your company requirements may necessitate some services that are not easily deliverd. Try to ascertain and enquire whether all of your requirements might be satisfied or not.

Flexibility in Delivery Model: The engagement model should be flexible enough for the business business requirements and easy to use. Choose an IT Outsourcing company that offers 3-4 engagement models to their clients.

Cost vs Service: Don't blindly consider the service provider. Be sure that the price quoted by the service provider might be worth the services made available from them. Some organizations charge a little higher than usual market rates but their services will also be above other companies. Also ensure that you aren't compromising performance to save some extra cash.

Technology Use: Clients should conduct a well-informed evaluation before they go out hunting for a service provider. Also ask for many references to make sure they have worked on the required technology.

Project Reporting:  Ensure that the reporting system is good enough for you and can keep you informed of infrastructure performance.

Experience: The main factor to be considered is the experience of the service provider. A highly experienced provider with experience of working for largel organizations and big corporate houses could be the ideal choice for Managed Services. Look for a firm with at least 8-10 years of experience on some engagements.

Managed Services are very helpful for organizations in concentrating on other essential business demands and unloading un wanted burdens. Clients should ensure that they're partnering with the right IT partner as a wrong alternative may further increase their problems.


To learn more about Idaho Digital Learning Professional Development (IdahoPD) visit our website:  To learn more about Idaho Digital Learning, IdahoPD's parent organization, visit their website:

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